- A1 · Applicant name
- Alex Rowan
- A2 · Experience
- Member Services Associate at Maple Harbour Community Centre, January 2023 to September 2025.
- A3 · Service work
- Answered membership and billing questions in person and by email.
- A4 · Record keeping
- Maintained a shared spreadsheet of enquiries, next actions and the colleague responsible for each action.
- A5 · Writing
- Wrote six one-page guides answering recurring member questions.
- A6 · Team handoffs
- Prepared handover notes for three colleagues; this does not mean managing or supervising them.
- A7 · Interest
- Wants to move into software customer support and enjoys turning repeated questions into clear, practical guidance.
- A8 · Experience limit
- Has not worked in SaaS customer onboarding. No specific helpdesk software experience is supplied.
- A9 · Writing preference
- A concise, professional, friendly application in English. Do not invent achievements, qualifications or contacts.